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Mount Vernon Township High School

Parents

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Frequently Asked Questions

Question
Why should I use Family Access?

Answer
Family Access is a web-based tool designed to enhance parent/guardian and school communication. Your use of the Family Access website is voluntary.
 

 

Question
Does Family Access cost money or is there a fee that I have to pay?

Answer
Family Access is provided as a free service of Mt. Vernon Township High School.
 

 

Question
Do you have a privacy policy?

Answer
Yes. On this web site, personal information about you is collected only when you supply it voluntarily by completing one of our forms. We make every reasonable effort possible to keep your personal information private. For instance, we do not share your personal information with any third parties, except in cases where you give us permission to do so. In accordance with the Family Education Rights and Privacy Act (FERPA), information is released to school district personnel as needed. We reserve the right, however, to disclose personal information if required to do so by law, or in good faith, believe that such action is reasonably necessary to protect the rights, property, or safety of the public.
 

 

Question
I can’t get Family Access to work on my computer, what should I do?

Answer
Family Access is a web-based product, so it should work on your computer like any other web based application, such as Internet Explorer. First, you should check to make sure you have the correct Family Access web site address, or URL. You can access the Family Access web portal from the “Parents” pull down tab on the Mount Vernon Township High School home page at: www.mvths.org.

Occasionally, the Family Access web server may be down for maintenance. Dates/times will be posted on Mount Vernon Township High School home page.

If you are still having problems, you can send an email to gwilliamson@mvths.org. Please note Mt. Vernon Township High School does not support off-site technology or software applications; for computer or software problems please consult your computer dealer or software vendor.
 

 

Question
When I log on to Family Access, I lose my connection after three to five minutes. Why?

Answer
Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and cannot be changed.
 

 

Question
I have forgotten my user name and/or lost my password, what should I do?

Answer
If you are a parent and/or guardian and would like to use this tool, you may pick up a User name and Password Request Form in the CTE Office, or you can click on the link below to bring up a copy of the User name and Password Request Form. This form can be printed and then returned to Mrs. Gina Williamson in the CTE Office (B106). You will only need to complete one form per family. One Family Access account can view records for all children attending Mt. Vernon Township High School for whom you are a parent and/or guardian.

Your User name and Password Request Form will be processed in the order in which it was received. Please allow three (3) to five (5) days after your application has been submitted for your account information to be sent via USPS, e-mail, or given out in person after verifying student information.

In the event you have a problem, you can e-mail the Family Access Help Desk at gwilliamson@mvths.org. A member of the Help Desk will reply to your request as soon as possible.

"Click"here for -- User name and Password Request Form

Question
With all the talk about Internet safety and security, how do I know Family Access is safe?

Answer
Family Access uses Secured Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. The District’s Family Access Administrator is responsible for setting security and access to student records, as determined by District procedure. Each individual, whether student, parent, or staff member, must be given a user name and password and be designated as a member of a household linked to a student in order to view Family Access information.
 

 

Question
Can I get my high school student’s transcript through Family Access?

Answer
Unfortunately, transcripts are not available through Family Access.