Frequently Asked Questions
Question
Why should I use Family Access?
Answer
Family Access is a web-based tool designed to enhance
parent/guardian and school communication. Your use of the Family
Access website is voluntary.
Question
Does Family Access cost money or is there a fee that I have to
pay?
Answer
Family Access is provided as a free service of Mt. Vernon Township
High School.
Question
Do you have a privacy policy?
Answer
Yes. On this web site, personal information about you is collected
only when you supply it voluntarily by completing one of our forms.
We make every reasonable effort possible to keep your personal
information private. For instance, we do not share your personal
information with any third parties, except in cases where you give
us permission to do so. In accordance with the Family Education
Rights and Privacy Act (FERPA), information is released to school
district personnel as needed. We reserve the right, however, to
disclose personal information if required to do so by law, or in
good faith, believe that such action is reasonably necessary to
protect the rights, property, or safety of the public.
Question
I can’t get Family Access to work on my computer, what should I
do?
Answer
Family Access is a web-based product, so it should work on your
computer like any other web based application, such as Netscape or
Internet Explorer. First, you should check to make sure you have
the correct Family Access web site address, or URL. You can access
the Family Access web portal from the “Parents” pull down tab on
the Mount Vernon Township High School home page at:
www.mvths.org.
Occasionally, the Family Access web server may be down for maintenance. Dates/times will be posted on Mount Vernon Township High School home page.
If you are still having problems, you can send an email to
gpoole@roe25.com. Please note Mt. Vernon Township High School does
not support off-site technology or software applications; for
computer or software problems please consult your computer dealer
or software vendor.
Question
When I log on to Family Access, I lose my connection after three to
five minutes. Why?
Answer
Family Access has a default security setting that will terminate
your connection if your computer is idle for longer than three to
five minutes. This feature is designed to protect against
unauthorized access and cannot be changed.
Question
I have forgotten my user name and/or lost my password, what should
I do?
Answer
If you are a parent and/or guardian and would like to use this
tool, you may pick up a User name and Password Request Form in the
Main Office, Guidance Office, Attendance Office or CTE Office, or
you can click on the link below to bring up a copy of the User name
and Password Request Form. This form can be printed and then
returned to Ms. Christine Thomas in the CTE Office (F101). You will
only need to complete one form per family. One Family Access
account can view records for all children attending Mt. Vernon
Township High School for whom you are a parent and/or guardian.
Your User name and Password Request Form will be processed in the order in which it was received. Please allow three (3) to five (5) days after your application has been submitted for your account information to be sent via USPS, e-mail, or given out in person after verifying student information.
In the event you have a problem, you can e-mail the Family Access Help Desk at familyaccess@roe25.com. A member of the Help Desk will reply to your request as soon as possible.
User name and Password Request Form
Question
With all the talk about Internet safety and security, how do I know
Family Access is safe?
Answer
Family Access uses Secured Socket Layer (SSL) encryption as the
security layer for data presented on the Web. This is the same
encryption system used by sites that accept credit card numbers and
other personal data that must be secure. The District’s Family
Access Administrator is responsible for setting security and access
to student records, as determined by District procedure. Each
individual, whether student, parent, or staff member, must be given
a user name and password and be designated as a member of a
household linked to a student in order to view Family Access
information.
Question
Can I get my high school student’s transcript through Family
Access?
Answer
Unfortunately, transcripts are not available through Family
Access.
